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Customer & Call Center

Looking for a new challenge?

Discover our available jobs and apply today!

JOB OFFERS

Connect to a new customer-service opportunity

If you’re a natural people person and like to solve problems, learn new skills, or support others, then a flexible contact center or customer service job could be your perfect match. Our experienced team of consultants are industry experts, providing each candidate with personalised service that supports the next step in their customer-service journey. From CV writing to help with interview and storytelling skills, we become your career advocates and partners. Always on your side as we help you to discover what’s next.

Why choose Kelly as your Career Partner?

Our recruiters are focused on one thing, helping you to land your perfect job. This means that we are always available to provide tailored advice and support – whether you’re looking for a new role or taking your first steps in the industry.

We know that permanent work isn’t for everyone. That’s why we offer a huge range of flexible roles, from contract and temporary positions to shift work. Our opportunities include sales roles, marketing roles, and inbound and outbound customer service.

Jobs in Customer & Call Center

19 Oct, 2022
There is a new ‘quiet’ kid on the block – quiet firing. In a recent article, Fast Company outlined this worrying trend, and it has been around for longer than you think. Quiet firing describes when an employee or boss “shirks” their duties, failing to provide proper support and guidance and essentially disconnecting from a worker in the hope that they will lose faith and walk away. According to Dr. Ella F. Washington – organisational psychologist and founder and CEO of Ellavate Solutions – who was quoted in the article, it’s a symptom of weak leadership and often happens when a manager doesn’t want to have a difficult conversation or resolve fundamental workplace issues. If you’ve ever been in a role where it feels like your manager is ghosting you. Or felt like you’re the person who always pulls the short straw on projects or development support to the point that you’ve simply given up and quit, you’ve probably been a victim of quiet firing. Quiet firing may be getting worse In the age of hybrid and remote work, it’s easier for managers to disconnect from their workers than ever before. This can leave remote staff feeling unappreciated and isolated as they try to figure out just why their boss is giving them the cold shoulder from afar. This isn’t always a conscious effort on the part of a manager and can also be a symptom of someone who is out of their depth or ill-equipped for remote leadership. How can employees handle quiet firing? While the buck stops with managers (who should be dealing with issues as soon as they arise) employees can try to head off a quiet firing situation if they notice the signs. Maybe they have been continually passed over for a raise or promotion. Maybe they have noticed that their boss sees them as part of the furniture and never talks about their development or future steps. In this case, a conversation and a straightforward request for feedback can remind a leader that they have been neglecting a valuable resource. Make your ambitions and needs clear, and if you’re still hitting a brick wall consider escalating the situation to HR. How should organisations handle quiet firing? Regular support and mentorship for people managers can help to give leaders the skills they need to avoid a quiet firing situation. This includes having someone that managers can talk to about performance challenges. While some may feel that quiet firing is one of the least harmful ways to let go of a ‘challenging employee’ it can lead to hugely negative feedback and impact a company’s ability to attract and retain great talent in the future. The learning here is that sticking your head in the sand is never a good way to manage employee performance.
21 Sep, 2022
A recent research found that the uncertainty of the pandemic ‘ignited a sense of purpose’ in the wider workforce. But how important is purpose at work and how can individuals discover what drives .
02 Aug, 2022
This new trend could transform work culture for good. A new article from the Australian HR Institute argues that quiet quitting is “an opportunity to do ...
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